Privacy Policy

Information you give us: Name, email, phone number, company name, shipping or business address, and product requirements — provided when you fill out a contact form, request a quote, subscribe to our newsletter, or reach out to us directly.

Business details: Import/export needs, order specifications, volume requirements, and trade documentation shared during the course of doing business together.

Automatic data: IP address, browser type, device info, pages visited, time on site, and referring URLs — collected through cookies and standard analytics tools.

To respond to your inquiries and quote requests. To process orders and manage export shipments. To send you product updates, market insights, and newsletters (only with your consent — and you can opt out anytime). To improve our website, products, and how we serve you. To comply with legal and trade compliance requirements. To protect against fraudulent or unauthorised activity.

We never sell your data. Period. We may share information with trusted service providers who help us run our site, process orders, or manage logistics — always under confidentiality agreements. Shipping, customs, and logistics partners as needed to complete your orders. Regulatory or government authorities when required by law.

We use cookies to improve your browsing experience and understand how people use our site. You can control cookies through your browser settings. Turning them off may affect some features.

We use reasonable administrative, technical, and physical measures to protect your data. That said, no system is 100% secure, and we can't guarantee absolute protection.

We retain your information as long as needed for the purposes outlined here, or as required by law. Trade and export records may be kept longer to meet regulatory requirements.

Depending on where you are, you may have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data (subject to legal obligations), and opt out of marketing emails using the unsubscribe link or by contacting us.

Our site may link to other websites. We're not responsible for their privacy practices. Check their policies before sharing your information.

We operate across India and Dubai, and our partners are global. Your information may be processed in countries other than your own. We take appropriate steps to protect it regardless of where it's processed.

Our site and services aren't designed for anyone under 18. We don't knowingly collect data from minors. If you think we have, contact us and we'll remove it promptly.

We may update this policy from time to time. When we do, we'll update the "Last Updated" date at the top. We encourage you to check back periodically.

Questions about this policy? Reach us at helpdesk@aurexa.co.in